Senior Business Performance Lead, Scheduling

Location: New York City headquarters or remote within the United States

Salary: $115,500–$203,550 USD per year

Company

hirify.global is a design-driven platform that helps entrepreneurs build brands and businesses online, with products spanning websites, domains, ecommerce, marketing, scheduling, and social media management.

What you will do

• Own the KPI and metrics framework for Acuity Scheduling, identifying the segments and signals that reflect business health and customer outcomes.
• Analyze subscriber trends, revenue dynamics, cohort behavior, churn patterns, and post-cancellation activity.
• Develop business narratives, analyses, and recommendations for weekly business reviews, quarterly business reviews, monthly deep-dives, and executive stakeholders.
• Connect product signals to commercial outcomes and provide context on seasonality, price sensitivity, competition, and cohort dynamics.
• Partner with analytics and data engineering teams to prioritize data tables, views, and tracking improvements.
• Work cross-functionally with finance, marketing, product, and data teams to align on business priorities.

Requirements

• 5+ years of experience in business operations, strategy, or commercial analytics, ideally in a product-led or subscription business.
• Ability to define and evolve metrics frameworks and distinguish meaningful business-health KPIs from superficial movement.
• Strong data storytelling skills and experience presenting complex findings to executive audiences.
• Technical fluency with SQL, BI tools such as Looker or Tableau, and self-directed analysis.
• Experience working across finance, marketing, product, and data teams as a cross-functional connector.
• Strong spreadsheet and modeling skills, with experience contributing to WBRs, QBRs, and board-level materials.

Culture & Benefits

• Choice of medical plans, including an option for fully covered premiums.
• Fertility, adoption, parental leave, and family care benefits.
• Retirement benefits with employer match and flexible paid time off.
• Education reimbursement, supplemental insurance, commuter benefits, and employee donation matching.
• Global Employee Assistance Program, Headspace subscription, and seven employee resource groups.
• Dog-friendly workplace with free lunch, snacks, a private rooftop, and twice-yearly Hack Week.