Client Services Associate (Beckett)

Location: Onsite in the Plano, Texas office five days per week; approximately 40% travel required.

Hourly rate: $21.50.

Company

hirify.global provides grading, authentication, vaulting, and sales services for trading cards, autographs, comics, coins, video games, tickets, and memorabilia through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Assist customers with in-person drop-offs and pickups for PSA, PCGS, PSA/DNA, and WATA submissions.
• Explain services, memberships, procedures, policies, promotions, pricing, and order outcomes.
• Schedule customer appointments and coordinate the organized flow of products to the facility.
• Review submission forms, handle items correctly, and deliver orders to Receiving for processing.
• Resolve customer complaints, submission errors, payment issues, shipping updates, and order-status inquiries with internal teams.
• Support VIP submitters, customer care communications, trade shows, success stories, and daily pickup-room organization.

Requirements

• Must work onsite in Plano, TX five days per week and travel up to 40% of the time.
• Valid driver’s license required; candidates must be authorized to work in the United States.
• Associate degree or equivalent preferred, or at least four years of customer care or hospitality experience.
• Clear verbal and exceptional written communication, interpersonal skills, teamwork, and problem-solving ability.
• Ability to understand and communicate company policies and procedures while maintaining attention to detail and confidentiality.
• Experience with Navision, grading system manifesting/order processing, Zendesk, RingCentral, Slack, and Google Docs.

Nice to have

• Valid passport.
• Experience representing a company at trade shows and special events.

Culture & Benefits

• Medical, dental, and vision insurance for full-time employees.
• Fertility, commuter, educational assistance, and 401(k) matching benefits.
• Paid vacation and ten company-paid holidays.
• Employee discounts on select grading services.
• Flexible schedules may be available depending on the team, along with celebrations and team-building activities.