Customer Experience Coordinator (Collectibles)

Location: Onsite five days per week in the Plano, TX and Jersey City, NJ offices; Monday–Friday, 8:00am–5:00pm or 9:00am–6:00pm. Overtime may be required.

Salary: $21.50 per hour, with potential eligibility for bonuses, commissions, or other compensation.

Company

hirify.global provides grading, authentication, vaulting, and sales services for collectible trading cards, autographs, comic books, coins, video games, tickets, and memorabilia through brands including Beckett, PSA, PCGS, SGC, and Card Ladder.

What you will do

• Coordinate in-house appointments for order pickups and drop-offs using appointment management software.
• Track and report appointment data through Beckett’s appointment management tools.
• Process and invoice incoming and picked-up orders in the order management system.
• Explain Beckett’s order processes and procedures to customers and provide professional in-person and virtual service.
• Organize and package orders, restock supplies, greet vendors and remote employees, and manage reception procedures.
• Complete clerical, administrative, and ad hoc operational projects.

Requirements

• High school diploma or equivalent.
• Strong customer service, communication, organization, prioritization, and multitasking skills.
• Proficiency in Microsoft Office Suite and the ability to learn new systems and tools quickly.
• Discretion and professionalism when handling confidential information.
• Ability to lift, carry, and move materials weighing up to 40 pounds and remain seated or standing for extended periods.
• Must be authorized to work in the United States; employment eligibility is validated through e-Verify.

Nice to have

• Knowledge of trading cards or comics.
• Sales experience.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan, paid vacation, and ten company-paid holidays.
• Employee discounts on select grading services.
• Team celebrations, holiday events, and team-building activities.

Hiring process

• Video interviews require candidates to keep their cameras on; some steps may take place by phone.
• A final onsite interview may be requested at the company’s discretion.