IT Support Technician I

Location: Austin, TX office with travel two days a week to the Rockdale location

Company

hirify.global builds and operates digital infrastructure focused on technical excellence, strategic execution, and operational efficiency.

What you will do

• Resolve frontline incidents, service requests, break-fix issues, and routine end-user technology needs across assigned facilities.
• Support hardware, software, endpoints, account access, mobile devices, printing, conferencing, workstations, and device setups for standard, operational, remote, executive, and VIP users.
• Diagnose routine to moderately complex technical issues using established procedures, documentation, knowledge resources, and team guidance.
• Document troubleshooting steps, user communications, actions, resolutions, and escalations in the ticketing system.
• Perform device provisioning, software installation, equipment swaps, asset tracking, inventory updates, and other approved administrative support tasks.
• Participate in deployments, upgrades, refreshes, office moves, inventory efforts, device staging, and cross-site IT initiatives while collaborating with Level 2 technicians and IT support leads.

Requirements

• High school diploma or GED required; an associate's degree in Information Technology or a related field is preferred.
• 0–2 years of IT support, technical support, service desk, field support, or related hands-on technology experience.
• Basic knowledge of end-user devices, operating systems, productivity software, mobile devices, and common support practices.
• Strong communication, customer-service, organization, troubleshooting, and documentation skills.
• Ability to learn quickly, accept coaching, follow documented procedures, and provide professional support to executive and VIP users.
• Ability to travel between facilities and provide on-site support as needed.

Culture & Benefits

• Fast-paced environment focused on problem-solving, clear communication, efficiency, and execution.
• Structured development toward independent technical support ownership.
• Base salary plus bonus, commensurate with experience.
• Eligibility for equity incentive programs.
• 401(k) plan with company match and multiple medical plan options, including company-paid plans.
• Gym memberships, pet insurance, childcare discounts, and other lifestyle benefits.