IT Support Specialist

Location: Seattle, WA, United States; on-site

Compensation: $81,000–$90,000 annually, plus equity

Company

hirify.global develops drones, ruggedized communication devices, and 911 response networks that provide real-time visual data to public safety agencies.

What you will do

• Build and administer the IT help desk, including SLAs, request types, routing rules, and a self-service knowledge base.
• Deploy and manage identity, access, device management, patching, EDR, application controls, and software licensing across macOS, Windows, and Linux.
• Create standard OS images and own end-to-end device provisioning, from imaging and software installation through delivery and deployment.
• Manage onboarding and offboarding runbooks, including account setup, device wiping, deprovisioning, and access revocation.
• Provide Tier 1/2 support for hardware, operating system, and software issues across engineering, manufacturing, and corporate teams.
• Maintain hardware and software inventories and manage the complete device lifecycle from procurement through secure decommissioning.

Requirements

• 3–5 years of IT support experience in a multi-OS environment.
• Administration-level proficiency with macOS, Windows 10/11, and Ubuntu/Debian Linux.
• Hands-on experience with JumpCloud, Jamf, Intune, or Kandji; JumpCloud is preferred.
• Experience managing patch cycles, EDR deployment, Google Workspace, and Jira Service Management.
• Strong written documentation skills.

Nice to have

• Experience supporting engineering and developer workflows, including VS Code, Docker, and Linux development toolchains.
• Windows and Linux imaging experience in a manufacturing or laboratory environment.
• Scripting experience with Bash, PowerShell, or Python.
• Familiarity with SOC 2 evidence collection for endpoint controls.

Culture & Benefits

• Medical, dental, and vision coverage for employees and families.
• 401(k) plan, maternity and paternity leave, and paid or flexible time off depending on employment classification.
• Flexible work environment.
• Orca pass for employees in Puget Sound, plus free parking and office refreshments in Seattle.
• Values include innovation, fast execution, listening to end users, frugality, excellence, and using technology to save lives.