IT Support Engineer (Aerospace)

Location: On-site at the Denver, Colorado office; candidates must be located near Denver or willing to relocate.

Company

Develops, operates, and sells stratospheric balloon systems for wildfire monitoring, urban mapping, and government applications, including NASA and other government customers.

What you will do

• Provide Tier 1 and Tier 2 support for hardware, software, connectivity, Windows, and macOS workstations.
• Own the daily ticket queue and support employee onboarding and offboarding, including device setup, account provisioning, and access removal.
• Manage users and devices in Microsoft 365 and track, tag, reconcile, provision, and maintain IT assets.
• Implement CMMC controls and produce supporting evidence documentation.
• Document procedures, fixes, and known issues in a scalable IT knowledge base.
• Progressively own user lifecycle management, device configuration, access controls, networks, conference room AV, and building security systems.

Requirements

• 3+ years of hands-on IT support experience, preferably in a small-team or startup environment.
• Strong knowledge of Microsoft 365 identity, device management, collaboration, data protection, and endpoint security.
• Experience supporting mixed-fleet environments and implementing security controls against CMMC 2.0, NIST 800-171, or equivalent frameworks.
• Ability to write runbooks, knowledge-base articles, and compliance evidence suitable for assessment.
• Ability to self-direct work, prioritize independently, and operate effectively in ambiguous environments.
• Must be a US citizen or have equivalent authorization to access controlled US Government information.

Nice to have

• Experience supporting US Government or defense-contractor IT infrastructure.
• Experience handling controlled unclassified information.
• Security+, CISSP, CISM, or equivalent certification.
• Experience mentoring or leading junior technicians.

Culture & Benefits

• Work in a small, supportive aerospace startup environment focused on candor, inclusion, respect, and empowerment.
• Stock options.
• Medical, vision, and dental coverage.
• Unlimited vacation days.
• Cell phone bill stipend.