IT Support Engineer II

Location: Onsite at the assigned office 5 days per week; the role supports headquarters and remote offices.

Company

hirify.global provides an intelligent content management platform for collaboration, content lifecycle management, enterprise security, business workflows, and AI-powered content transformation.

What you will do

• Troubleshoot and resolve end-user issues involving mobile devices, desktops, audio/video systems, peripherals, networks, and telecommunications.
• Manage procurement, assets, inventory, and configuration for IT hardware and software.
• Perform system imaging, application configuration, and security policy enforcement.
• Coordinate IT communication between headquarters and remote offices.
• Collaborate with Facilities, Sales, Engineering, and other departments.
• Coach and mentor peers, lead cross-functional projects, and support end-user technology decisions.

Requirements

• 2+ years of experience in an IT Support role.
• Working knowledge of Windows and macOS, Lenovo and Apple hardware, networking concepts, and voice/video conferencing solutions.
• Foundational knowledge of Okta and identity and access management, including SSO, MFA, and user permissions.
• Experience creating and maintaining technical documentation and knowledge articles.
• Excellent written and verbal English communication skills and communicative Polish.
• Strong problem-solving skills, willingness to learn, and interest in using AI and automation to improve IT support.

Nice to have

• B.S. in a computer-related field.
• Network certification.
• Desktop operating system certification for Mac or Windows.
• Experience with Google, Zoom, or Slack conferencing solutions.

Culture & Benefits

• Community and in-person collaboration are core parts of the workplace culture.
• Growth, continued upskilling, excellent service, and positive team spirit are emphasized.
• General company benefits are provided through hirify.global’s employee benefits program.
• hirify.global is committed to diversity, inclusion, and equal employment opportunity.