20 часов назад
IS Support Specialist II
27 - 41$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IS Support Specialist II (Enterprise Systems/ITSM): Providing L1/L2 support for enterprise systems including ERP, MES, PLM, and engineering applications, with an accent on incident resolution, access controls, and service desk operations. Focus on troubleshooting difficult technical issues, meeting SLA metrics, provisioning licenses, and collaborating with multiple departments on application support and project requests.
Location: Onsite in Long Beach, California, United States
Salary: $27–$41 per hour
Company
develops next-generation commercial space stations and spacecraft to support human presence, microgravity research, manufacturing, and the emerging space economy.
What you will do
- Provide L1/L2 support for enterprise systems, including ERP, MES, PLM, and engineering applications.
- Act as the first point of contact for software and application support requests.
- Monitor, respond to, and resolve incidents in ITSM systems while meeting SLA performance targets.
- Provision licenses and manage access for engineering and corporate systems.
- Triage project requests and support project-related work alongside daily operations.
- Collaborate with technical product managers, departments, and stakeholders to troubleshoot and reproduce software issues.
Requirements
- 3+ years of experience in IT or information systems support.
- Experience handling service desk tickets and using ITSM tools.
- Strong troubleshooting, problem-solving, and application support skills.
- Ability to resolve difficult technical issues with limited information and work independently or collaboratively.
- Strong cross-functional communication and interpersonal skills.
- Must be a U.S. person or otherwise eligible for deemed export licensing due to U.S. export control requirements.
Nice to have
- Experience in manufacturing or aerospace environments.
- Experience with Jira Service Management, Jira, and Confluence configuration.
- Experience supporting NetSuite, Manufacturo, NX/Teamcenter, or other engineering systems.
- Experience supporting 800+ end users or working in a fast-paced startup or enterprise environment.
- Familiarity with aerospace IT regulations and data standards.
Culture & Benefits
- Full-time, non-exempt employment with company equity.
- Medical, dental, and vision coverage for employees and dependents.
- Paid time off, paid parental leave, disability insurance, and life insurance.
- Access to a 401(k) retirement plan, ClassPass credits, mental healthcare, and employee discounts.
- Onsite food perks including snacks, coffee, drinks, dinner meals, and subsidized lunch.
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