Field Service Tech III (iGaming)

Location: Yonkers, New York, United States; customer-site field service work

Company

Light & Wonder develops gaming technology, products, and content for casinos and gaming operators.

What you will do

• Install, maintain, test, and troubleshoot electronic gaming machines, electronic table games, and related equipment at customer sites.
• Perform preventive maintenance, diagnostic tests, software configuration, and functional testing.
• Use management terminals to verify machine status and prepare accessories for installations and conversion projects.
• Complete incident reports, maintenance records, and daily or weekly technical logs in line with gaming regulations and company standards.
• Follow field-service, vehicle, equipment-handling, electrical, ladder, and general safety procedures.
• Review customer issues with management and technical leads and maintain strong internal and external customer relationships.

Requirements

• Must be at least 21 years old, hold a valid driver’s license, and be able to obtain and maintain required gaming licenses.
• At least one year of experience assembling, testing, and repairing electronic gaming devices, or six months of experience plus a related gaming-school certificate or equivalent.
• Basic knowledge of electricity, electronics, mechanics, network communication, network troubleshooting, PC operation, and PC security risks.
• Ability to troubleshoot problems to the assembly level, read schematics and service manuals, and independently prepare conversion projects or installations.
• Ability to lift and carry 50 pounds over short distances and safely use hand tools, power tools, and moving equipment.
• High school diploma or equivalent; college-level electronics training is helpful.

Culture & Benefits

• Work as part of a customer-facing field service team supporting gaming technology.
• Follow regulated gaming-industry standards, company procedures, and safety requirements.
• Access Light & Wonder field advisories and eLearning to stay current with products and procedures.
• Travel to other facilities within the department may be required.
• Employment is subject to applicable background investigations, security checks, and regulatory requirements.