Field Service Technician (Igaming)

TL;DR

Field Service Technician (Igaming): Providing technical support and maintenance for gaming and loyalty equipment at WinStar World Casino with an accent on hardware troubleshooting, system diagnostics, and customer service. Focus on ensuring optimal equipment performance, managing inventory, and delivering high-quality onsite technical support within the assigned service area.

Location: Must be based in or near Thackerville, OK, with travel to Gainesville, TX and Ardmore, OK

Salary: $46,530–$63,975 USD

Company

A global leader in gaming and entertainment technology, delivering innovative content and technical solutions across more than 100 jurisdictions.

What you will do

• Provide technical support for gaming, fintech, and loyalty equipment to ensure optimal performance.
• Troubleshoot and resolve complex hardware, software, and system issues.
• Perform preventative maintenance, installations, and site surveys.
• Serve as the primary customer contact, ensuring high levels of satisfaction during site visits.
• Maintain accurate parts inventory and complete timely service reporting.
• Travel within the assigned service area to support various locations as business needs require.

Requirements

• High school diploma or GED required; technical or vocational training preferred.
• 1+ years of technician or field service experience in a customer-facing role.
• Basic understanding of hardware, software, and networking concepts.
• Ability to lift up to 50 lbs and work on your feet for extended periods.
• Valid driver’s license and willingness to travel locally.
• Must be comfortable working onsite in a dynamic, fast-paced casino environment.

Culture & Benefits

• Comprehensive health, dental, and vision coverage.
• 401(k) plan with company contributions.
• Paid time off and wellness programs.
• Tuition reimbursement opportunities.
• Discretionary bonus programs.
• Structured, tiered advancement path for professional growth.