Field Service Technician (Igaming)

TL;DR

Field Service Technician (Igaming): Providing technical support, maintenance, and repair for casino gaming equipment at customer locations with an accent on hardware diagnostics, network troubleshooting, and mechanical maintenance. Focus on ensuring high system uptime, building strong customer relationships, and managing on-site technical operations independently.

Location: Must be based in or near Richmond, CA, USA

Salary: $49,320 - $67,815 USD

Company

A global leader in gaming technology, delivering innovative content and systems for casinos and mobile platforms worldwide.

What you will do

• Provide technical support for gaming equipment and systems at customer sites.
• Troubleshoot and resolve hardware, software, mechanical, and network-related issues.
• Perform preventative maintenance and equipment repairs.
• Execute equipment installations, upgrades, and site surveys.
• Serve as the primary technical contact for casino personnel.
• Maintain accurate inventory records and service documentation.

Requirements

• High School Diploma or GED required.
• 2+ years of technical field service, electronics, or networking experience.
• Valid driver's license and clean driving record.
• Ability to obtain and maintain required gaming licenses.
• Ability to lift up to 50 pounds.
• Proficiency with Microsoft Office applications.

Nice to have

• Vocational, technical, or trade school education.
• Experience in the gaming industry.

Culture & Benefits

• Comprehensive health, dental, and vision coverage.
• 401(k) plan with company contributions.
• Paid time off and wellness programs.
• Tuition reimbursement.
• Discretionary bonus opportunities.
• Supportive environment focused on collaboration and professional growth.