Senior Customer Success Manager (SaaS)

Location: Toronto, Canada — remote

Salary: CAD 120,700–158,400 annual base salary, plus potential bonuses and a comprehensive benefits package.

Company

hirify.global provides SaaS solutions for Sales Performance Management and revenue optimization.

What you will do

• Manage a portfolio of strategic enterprise customers as the primary Customer Success contact throughout the customer lifecycle.
• Lead success planning aligned with customer goals, stakeholders, risks, milestones, and measurable outcomes.
• Build relationships with executive, business, and technical decision-makers.
• Drive product adoption and value realization through customer-specific success and adoption plans.
• Identify expansion, renewal, and account growth opportunities in partnership with Sales and Renewal teams.
• Coordinate with Professional Services, Support, Partner teams, and other internal stakeholders to deliver successful customer outcomes.

Requirements

• Experience managing enterprise or strategic customer relationships in a SaaS, technology, or business applications environment.
• Experience leading executive stakeholder conversations and building relationships across customer organizations.
• Demonstrated success driving adoption, retention, value realization, or business outcomes.
• Experience identifying account growth, expansion, renewal, or customer development opportunities.
• Strong project coordination, stakeholder management, and problem-solving skills across complex initiatives.
• Bachelor’s degree in Business, Information Technology, Finance, or equivalent experience.

Culture & Benefits

• Remote and hybrid options are available across most regions.
• Medical, dental, and vision coverage tailored to local needs.
• Paid time off, public holidays, and dedicated volunteer days.
• Dedicated learning days, tuition assistance, and professional development support.
• Retirement plans and market-based compensation.

Hiring process

• Candidate qualifications and market data are assessed during the interview process.
• Artificial intelligence tools assist with candidate screening and assessment while human decision-making remains central.