Senior Customer Success Manager (SaaS)

Location: United States, Remote; willingness to travel approximately 25% is required.

Salary: $109,000–$150,000 base per year, with potential bonus or commission, stock options, and benefits.

Company

hirify.global develops a predictive B2B revenue platform that helps companies identify customer buying activity, improve growth and retention, and increase operational efficiency.

What you will do

• Drive platform adoption and align usage with enterprise customers’ business goals, measurable ROI, and strategic outcomes.
• Own renewal strategies, GRR performance, expansion opportunities, and churn-risk mitigation with Account Executives.
• Build trusted relationships with senior stakeholders and C-level decision-makers.
• Create mutual success plans and executive business reviews that demonstrate customer value and progress.
• Represent customer feedback internally, influence product roadmap alignment, and support onboarding, training, and feature rollouts.
• Develop customer advocates while managing strategic initiatives and day-to-day execution across a growing portfolio.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Consulting in SaaS or high-tech environments.
• 3+ years managing enterprise accounts with a record of exceeding renewal and growth targets.
• Experience advising senior stakeholders, including C-level executives, on platform adoption and ROI.
• Strong understanding of B2B demand generation, marketing operations, sales analytics, and marketing technology stacks.
• Experience negotiating renewals, identifying upsell opportunities, and scaling Customer Success processes.
• Strong analytical, communication, and project management skills; BA/BS degree required.

Nice to have

• Experience with Gainsight or another Customer Success platform.
• Experience partnering with go-to-market teams and understanding their KPIs and success metrics.

Culture & Benefits

• Full-time employment with health coverage, life and disability insurance, paid parental leave, paid time off, and paid holidays.
• Quarterly self-care days, wellness education sessions, and employee resource group events.
• Stock options and access to learning and development resources, including LinkedIn Learning.
• Equipment and support for working from home or from company offices.
• Values-driven culture focused on teamwork, curiosity, integrity, ownership, belonging, and employee growth.