Senior Customer Success Manager (SaaS)

Location: Remote within the United States

Base pay range: $101,000–$135,000 USD annually, with potential performance bonuses, benefits, and other incentive compensation.

Company

hirify.global, together with Clari, is building an AI-powered Predictive Revenue System for enterprise revenue teams.

What you will do

• Build and manage Mutual Success Plans aligned with customer business objectives.
• Drive product adoption, retention, expansion, and customer satisfaction across an enterprise book of business.
• Analyze customer data, identify trends, and create insight-driven QBRs and success stories demonstrating ROI.
• Advise customers on sales engagement best practices and guide stakeholders through adoption and process optimization.
• Lead executive-level calls, webinars, trainings, and on-site customer meetings.
• Partner with Sales, Account Management, Finance, Marketing, and leadership teams.

Requirements

• 6+ years of experience in Customer Success.
• At least 1 year of experience using Salesforce CRM, with intermediate to expert knowledge of leads, activities, contacts, opportunities, and reporting.
• Strong listening, empathy, communication, presentation, and executive presence skills.
• Expert project management skills with the ability to prioritize objectives, manage stakeholders, and meet timelines.
• Confidence in technical conversations, including APIs, and the ability to explain complex product concepts clearly.
• Must be based in the United States for this remote role.

Nice to have

• Experience in a SaaS or technology company or a fast-growing startup.
• Salesforce Administrator certification.

Culture & Benefits

• Inclusive and supportive workplace focused on culture add.
• New Hire Orientation and a three-week Sales Bootcamp.
• hirify.global administration, product management, and demo certification programs.
• Structured 30-60-90-day planning, OKRs, manager 1:1s, and cross-functional relationship building.
• Competitive compensation with potential bonuses, benefits, and incentive plans.

Hiring process

• Onboarding includes orientation, bootcamp, manager 1:1s, product training, and certification milestones.
• Within twelve months, the role is expected to support onboarding and training new Customer Success Managers.