Customer Value Architect (AI-Powered Financial Risk Intelligence)

Location: Remote in Canada, working EST hours; office listed in Ottawa, Ontario. Travel required: 25%.

Salary: CAD 115,000–130,000 base annually, with potential bonus awards.

Company

hirify.global provides AI-powered financial risk intelligence for finance and audit professionals.

What you will do

• Translate customer operating-model strategies into recurring rituals, success checkpoints, enablement plans, business reviews, and measurable value-realization motions.
• Design persona-based adoption plans for executive sponsors, process owners, audit and finance leaders, analysts, and operational users.
• Drive adoption beyond initial use cases by establishing champions, governance rhythms, centers of excellence, and paths to broader transformation.
• Create executive-ready value narratives, facilitate business reviews, and translate operational outcomes into language relevant to boards, CFOs, Controllers, CAEs, and Audit Committees.
• Partner with Forward Deployed Process Engineers, Project Managers, Account Managers, Success Engineering, Product, Education, and Support without owning project governance, support, or technical triage.
• Codify adoption motions, value stories, customer playbooks, use-case patterns, templates, operating guides, and internal frameworks.

Requirements

• 7+ years of experience in customer success, transformation consulting, value consulting, enterprise SaaS, audit, finance, risk, or analytics.
• Demonstrated experience driving adoption, value realization, or business transformation in complex customer environments.
• Experience working with executive sponsors and senior business stakeholders.
• Strong written and verbal communication skills, including executive-facing storytelling.
• Familiarity with audit, finance, accounting, risk, controls, or enterprise data workflows.
• Bachelor’s degree in Business, Accounting, Finance, Economics, Data, Information Systems, or a related field.
• Ability to translate business objectives into measurable outcomes and adoption plans, interpret usage, adoption, value, health, and risk signals, and operate in ambiguity while creating structure and repeatability.
• Experience collaborating across Services, Success, Sales, Product, Support, and Education.
• Ability to fulfill requirements necessary to obtain a full background check.

Nice to have

• CPA, CA, CIA, CISA, CFE, CRMA, PMP, Prosci, or an equivalent professional credential.
• Experience in audit analytics, financial risk intelligence, AI-enabled analytics, or enterprise data platforms.
• Experience building customer value frameworks, adoption playbooks, business reviews, or ROI models.
• Experience supporting multi-use-case expansion in enterprise SaaS.
• Background in consulting, professional services, customer success strategy, or transformation advisory.
• Familiarity with ERP systems, financial datasets, audit workflows, or modern data environments.

Culture & Benefits

• Flexible hybrid or remote work environment.
• Comprehensive health benefits and wellness programs.
• Professional development opportunities and flexible time off.
• Company-matched retirement plans and equity opportunities.
• Four company-wide digital detox days annually.
• Culture focused on innovation, collaboration, integrity, diversity, and inclusion.