Senior Manager, AMERs Customer Success

Location: Remote, United States

Compensation: $127,200–$325,600 USD annual total target compensation, depending on U.S. geographic zone

Company

hirify.global helps organizations secure, understand, and maintain the resilience of their data and AI through data protection and security posture management solutions.

What you will do

• Lead, coach, and develop Customer Success Engineers, including junior managers where applicable.
• Set operating standards for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation.
• Build scalable practices for success plans, adoption roadmaps, account scorecards, health checks, resilience reporting, and executive communication.
• Guide teams in translating customer business objectives into measurable technical outcomes and value milestones.
• Serve as a senior advisor and escalation point for strategic enterprise customers.
• Partner with Sales, Renewals, Product, Support, Professional Services, and Technical Account Management on account strategy, retention, expansion, and operational improvement.

Requirements

• Eight or more years of customer-facing technical experience in enterprise IT, SaaS, data protection, backup and recovery, cloud, infrastructure, consulting, pre-sales engineering, technical account management, or related fields.
• Three or more years of people leadership experience managing technical professionals or customer-facing technical teams.
• Strong understanding of data protection, backup, recovery, cyber resilience, and enterprise infrastructure technologies.
• Technical acumen across virtualization, storage, operating systems, cloud platforms, scripting or automation, and disaster recovery.
• Ability to engage executive stakeholders and connect technical recommendations to business value, risk, and outcomes.
• Strong communication, coaching, stakeholder management, conflict resolution, and data-driven leadership skills.

Nice to have

• AWS Solutions Architect, Microsoft Azure Administrator, Microsoft Azure Solutions Architect Expert, or comparable certification.
• VMCE certification or willingness to complete it after hiring.

Culture & Benefits

• Remote work in the United States.
• Unlimited paid time off, 12 paid holidays, and paid volunteer hours.
• Paid parental leave and medical, dental, and vision coverage from the first day.
• Mental health support, therapy sessions, and digital wellness tools.
• 401(k) retirement plan with company matching contributions.
• Learning libraries, mentoring, workshops, and professional development events.