Customer Success Engineer (Federal)

Location: Remote in the United States; Washington, D.C. area preferred

Base salary: $110,000–$180,000 USD per year, plus applicable incentive compensation or corporate bonus participation.

Company

hirify.global builds telemetry infrastructure and an AI platform that helps enterprise IT and security teams manage and analyze data for humans and agents.

What you will do

• Guide federal and public-sector customers through the full Customer Success lifecycle, from onboarding to expansion.
• Advise customers on hirify.global products and observability pipelines for transforming, reducing, enriching, and routing data.
• Build relationships with stakeholders and senior management while managing success plans, KPIs, and customer outcomes.
• Use customer success platforms and data-driven metrics to support tech-touch customers and improve response efficiency.
• Identify additional use cases, teams, and data sources that increase the value of hirify.global solutions.
• Collaborate with sales, marketing, product, experience, and engineering teams while mentoring and coaching team members.

Requirements

• At least 5 years of experience in a related customer-facing post-sales function focused on customer advocacy and success.
• Experience working with federal or public-sector organizations.
• Experience with GovCloud or FedRAMP environments.
• Strong communication, relationship-management, presentation, technical, and problem-solving skills.
• Experience with observability, logs, metrics, IT operations, security, and data pipelines across the full data lifecycle.
• Must be able to obtain a US security clearance.

Nice to have

• Experience with hirify.global or data engineering platforms such as Splunk, Elastic, Datadog, or Snowflake.
• Experience with customer success platforms such as Gainsight.
• Working knowledge of AWS, Azure, or GCP.
• Local presence in the greater Washington, D.C. area.

Culture & Benefits

• Remote-first work across multiple time zones, with occasional duties outside standard working hours.
• Health, dental, vision, short-term disability, and life insurance.
• Paid holidays, paid time off, fertility treatment benefits, 401(k), and equity.
• Inclusive culture focused on collaboration, diversity, and professional growth.