Senior Technical Customer Support Engineer (Federal)

Location: United States (Remote); U.S. Persons-only

Salary: $139,000–$175,000 USD annually; a premium-market range of $155,000–$194,000 USD annually may apply in locations such as the San Francisco Bay Area and New York City Metro Area.

Company

ClickHouse is a fast-growing cloud company providing real-time analytics, data warehousing, observability, and AI workload solutions.

What you will do

• Serve as the primary technical support contact for U.S. federal and public-sector customers through cases, chat, Slack, meetings, email, and phone.
• Develop solutions for ClickHouse Cloud and ClickHouse open-source and document them in knowledge-base articles, customer documentation, and internal runbooks.
• Guide deployment, configuration, and troubleshooting in government-authorized environments, including AWS GovCloud-adjacent infrastructure where applicable.
• Provide professional responses, on-call coverage, and technical guidance within required service-level agreements.
• Partner with Support Services, Engineering, Security/Compliance, Product Management, and Go-To-Market teams to represent federal customer requirements.
• Support federal proofs of concept, security questionnaires, and Authority to Operate-adjacent evaluations.

Requirements

• U.S. Person status is required and will be verified during the interview process.
• Technical breadth in ClickHouse Cloud or open-source ClickHouse, SQL databases, OLAP, cloud-native SaaS, or distributed systems.
• Previous experience as a Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
• Experience with the operational and compliance requirements of federal IT environments, such as FedRAMP, DOD IL, AWS GovCloud, air-gapped, or sovereign-cloud deployments.
• Strong communication skills and sound judgment when handling sensitive data.
• Self-directed, curious, collaborative approach to solving challenging technical problems.

Nice to have

• Experience supporting federal, SLED, or other public-sector customers in technical support, TAM, or solutions engineering roles.
• Experience with FedRAMP-authorized services, AWS GovCloud, Azure Government, or equivalent sovereign and air-gapped environments.
• Active or recently active U.S. government security clearance.
• Experience with ClickHouse, open-source technologies, or data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.

Culture & Benefits

• Remote-friendly work environment at a globally distributed company operating in more than 20 countries.
• Employer contributions toward healthcare.
• Stock options for new team members.
• Flexible time off in the United States.
• $500 home-office setup allowance for remote employees.
• Opportunities to participate in company-wide offsites and global gatherings.

Hiring process

• U.S. Person status is verified during the interview process before any offer.