Customer Success Manager (Government Solutions)

Location: Remote, United States; Boston listed

Salary: $105,000–$130,000 per year, plus approximately 20% incentive compensation.

Company

hirify.global is a global data, analytics, and technology company supporting employers, employees, financial institutions, and government agencies with decision-making solutions.

What you will do

• Partner with State Account Executives to map agency objectives, drive solution adoption, and identify revenue expansion opportunities.
• Lead client onboarding, system integration planning, solution training, and technical enablement for public-sector agencies.
• Conduct performance reviews and value-realization assessments covering data utilization, billing optimization, and churn-risk mitigation.
• Coordinate with operations, engineering, and product teams to resolve technical feedback and inform platform enhancements.
• Build automated reporting workflows and deliver weekly, monthly, and quarterly performance metrics.
• Support account health through strategic planning, customer advocacy, and operational support.

Requirements

• Bachelor’s degree or relevant work experience.
• 3+ years of experience in enterprise customer success, strategic account management, or technical consulting.
• Experience acting as a cross-functional liaison across sales, product, and technical customer support organizations.
• Strong project management experience with measurable results in client retention and adoption.
• Ability to travel up to 50%.

Nice to have

• 1+ year of direct experience supporting state government agencies.
• Experience with AI productivity tools, prompt engineering, or modern automation platforms.
• Knowledge of government contract structures, public-sector data compliance standards, and agency procurement workflows.
• Customer Success, Agile, or Project Management certifications.

Culture & Benefits

• Comprehensive compensation and healthcare packages.
• 401(k) matching and paid time off.
• Online learning platform with guided career tracks.
• Opportunities for organizational growth and career development.