Mission Success Manager (SaaS)

Location: Remote, but candidates must reside in one of the approved U.S. hiring hubs: DC/Maryland/Virginia; Raleigh/Durham/Chapel Hill, NC; Denver/Colorado Springs, CO; or Dallas/Fort Worth, TX.

Salary: $120,000–$160,000 base annually, with potential equity awards and discretionary bonuses.

Company

hirify.global Systems is a public-benefit software company developing secure software deployment capabilities for government and regulated networks.

What you will do

• Own customer success across kickoff, onboarding, implementation, authorization, steady-state support, and renewal.
• Build relationships with customer technical and executive stakeholders.
• Lead kickoffs, onboarding activities, regular syncs, and Quarterly Business Reviews.
• Manage high-severity technical escalations and coordinate resolution with support and engineering.
• Guide customers through Authority to Operate and FedRAMP compliance processes.
• Identify renewal and upsell opportunities and convert customer feedback into product roadmap recommendations.

Requirements

• 5+ years of experience in customer success, mission success, technical delivery, or a related role.
• Experience supporting PaaS or cloud infrastructure, preferably in government contracts.
• Direct experience with Department of War missions or Federal Civilian agencies.
• Working knowledge of NIST RMF, FedRAMP, or equivalent compliance frameworks.
• Understanding of IaaS, PaaS, and/or SaaS, with excellent communication across technical and non-technical audiences.
• Residence in one of the approved U.S. hiring hubs is required.

Nice to have

• Customer relationship management experience in an IaaS, PaaS, or SaaS environment.
• Experience in fast-paced startup environments.
• Operational fluency with Salesforce and Jira.

Culture & Benefits

• Purpose-driven work supporting U.S. national security and allied capabilities.
• 100% employer-paid medical, dental, and vision coverage for employees and dependents.
• 401(k) with a 3% company contribution, wellness resources, and family planning support.
• Equity incentive plan, home office and technology stipend, and annual professional development stipend.
• Flexible paid time off, federal holidays, generous parental leave, and flexible remote work opportunities.

Hiring process

• Applications are reviewed on a rolling basis.
• The position remains open until filled.