Senior Customer Success Engineer (Data Security)

Location: NY Metro, United States; remote work available

Compensation: $220,000–$240,000 total annual compensation

Company

Cyera develops data security and AI trust infrastructure that helps enterprises discover, protect, and safely use data.

What you will do

• Serve as the primary technical expert on the Cyera Platform and advise customers from practitioners to executives.
• Drive customer onboarding, training, adoption, retention, renewals, and expansion.
• Design and deliver customized use cases and joint success plans aligned with customer requirements and business outcomes.
• Troubleshoot technical issues, remove adoption blockers, and monitor customer health and usage indicators.
• Conduct Quarterly Business Reviews and document best practices for internal and external knowledge sharing.
• Represent customer feedback in roadmap and product development discussions, mentor team members, and participate in interviews.

Requirements

• Associate degree or equivalent experience; a Bachelor’s degree in Computer Science or a related field is a plus.
• 12 years of experience with strong project management skills and the ability to manage multiple projects.
• Must be based in the NY Metro, United States region; remote work is available.
• Proficiency in SQL, Python or an equivalent scripting language, cloud environments, APIs, and web services.
• At least 3 years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, networking, compute assets, IAM, and permissions.
• Experience in a technical customer-facing role at a software company, with expertise in DLP, data privacy and protection, DSPM/CSPM, SIEM, or vulnerability management.

Culture & Benefits

• Remote work with office setup reimbursement.
• Unlimited paid time off, paid holidays, and sick time.
• Health, vision, dental, life, and short- and long-term disability insurance.
• Work in a fast-paced, ambiguous, deadline-oriented startup environment.