Senior Customer Success Manager (Healthcare)

Location: Remote from Illinois, United States; candidates must be authorized to work in the United States

Company

hirify.global creates enterprise automation software and agentic AI solutions that help organizations transform how work gets done.

What you will do

• Build trusted relationships with executive sponsors, operational leaders, IT stakeholders, and business teams at healthcare organizations.
• Advise customers after the sale, aligning hirify.global automation and agentic AI capabilities with business priorities.
• Develop success and value realization plans that improve adoption, retention, expansion, and measurable business outcomes.
• Lead complex, multi-workstream transformation programs with governance structures, success metrics, risk plans, and executive reporting.
• Coordinate resources across Sales, Professional Services, Solution Engineering, Support, Product, partners, and customer teams.
• Identify healthcare automation opportunities and support provider-specific requirements gathering, process redesign, and technology redesign.

Requirements

• 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or related customer-facing roles.
• Experience leading large-scale, multi-workstream programs involving cross-functional stakeholders, competing priorities, and executive governance.
• Ability to translate complex provider-specific challenges into clear, business-focused automation opportunities.
• Strong communication, presentation, facilitation, stakeholder management, executive presence, and influencing skills.
• Experience building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes.
• Comfort discussing automation, AI, cloud technologies, and enterprise software with business and technical audiences; a bachelor’s degree is required.

Nice to have

• Experience in a healthcare provider organization, health system, or healthcare technology environment.
• Experience with Revenue Cycle Management, Patient Access, Patient Financial Services, Clinical Operations, or related healthcare functions.
• Healthcare IT, enterprise applications, digital transformation, operational excellence, management consulting, or enterprise program leadership experience.
• Experience with SaaS, automation, AI, workflow, or digital transformation platforms; an advanced degree is preferred.

Culture & Benefits

• Remote work is available for this role, with flexibility depending on business needs.
• Work in a diverse and inclusive workplace that values different backgrounds, experiences, and ideas.
• Reasonable accommodations are available for candidates upon request.
• Applications are reviewed on a rolling basis, and the requisition may close when a qualified candidate is selected.