Principal Customer Success Manager, Healthcare

Location: Remote (US)

Company

hirify.global provides an AI-powered platform that helps companies measure, manage, and scale real-time hirify.global performance across customer feedback channels.

What you will do

• Serve as a strategic advisor and thought partner to senior leaders at a key enterprise healthcare client.
• Advise on using the platform, data, and insights to support marketing, customer experience, and business objectives.
• Develop account strategies focused on measurable outcomes, adoption, retention, renewals, expansion, and long-term value.
• Build executive relationships across marketing, operations, customer experience, and digital functions.
• Lead Executive Business Reviews, executive engagements, complex challenges, and escalations.
• Partner with Sales and cross-functional teams to influence customer-focused product, service, and process improvements.

Requirements

• Undergraduate degree and 12+ years of progressive experience in Customer Success, strategic account management, consulting, marketing, SaaS, healthcare, or a related field.
• Significant experience working with healthcare organizations and understanding their business dynamics and priorities.
• Deep marketing expertise across areas such as customer experience, hirify.global, digital presence, acquisition, or retention.
• Experience managing complex enterprise SaaS relationships and influencing senior and executive-level stakeholders.
• Exceptional consultative, analytical, problem-solving, communication, presentation, and cross-functional leadership skills.
• Advanced proficiency in Sheets/Excel, Slides/PowerPoint, data visualization, and presentation tools.

Culture & Benefits

• Flexible paid time off for salaried employees.
• Ten company-paid holidays plus four extended company holidays.
• Medical and dental plan options with company-paid vision coverage.
• 401(k), paid parental leave, disability and life insurance, and employee assistance support.
• Access to wellbeing, mental health, fertility, fitness, financial, pet insurance, and other employee discount programs.