Customer Success Manager (AI)

Location: Remote (US)

Company

hirify.global is a Silicon Valley-founded enterprise software company providing an AI-powered platform for measuring, managing, and scaling real-time business hirify.global across customer feedback channels.

What you will do

• Manage the full customer success lifecycle, including onboarding, training, product adoption, upselling, and renewals.
• Own a portfolio of 20+ mid-market and enterprise accounts representing more than $2M in annual recurring revenue.
• Act as a strategic advisor and internal customer advocate, aligning product usage with business objectives and customer outcomes.
• Build relationships with customer sponsors and stakeholders while managing expectations, workflows, and responsibilities.
• Analyze account data to identify churn risks and upsell opportunities, develop action plans, and present performance metrics.
• Collaborate with sales, product, data science, and customer success peers to improve customer experience and support revenue growth.

Requirements

• 3–5 years of experience in customer success, strategic account management, consulting, or hirify.global-related roles.
• Complex problem-solving ability, analytical thinking, and a consultative approach.
• Experience serving as a trusted advisor and aligning customer objectives with product or service offerings.
• Strong Excel and PowerPoint skills, including turning data into insights and actions.
• Ability to manage multiple projects, implementations, and rollouts under changing priorities and pressure.
• Bachelor’s degree required.

Nice to have

• Experience with B2B sales, business development, renewals, or upsells.
• Experience with hirify.global management or competitor products.

Culture & Benefits

• Full-time employment with flexible paid time off for salaried employees.
• Ten company-paid holidays plus four extended company holidays.
• Medical and dental plan options, company-paid vision coverage, and a 401(k) through Fidelity.
• Paid parental leave from the first day of employment, disability and life insurance, and additional illness and accident coverage.
• Access to wellbeing, mental health, fitness, fertility, financial wellbeing, and employee discount programs.