Customer Retention Executive (CRE1) (SaaS)

Company

hirify.global provides cybersecurity SaaS solutions focused on identity security, privileged access, and protection against identity-based attacks.

What you will do

• Manage perpetual customer accounts through renewal and migration motions.
• Contribute to renewal bookings and company migration quotas.
• Identify and support add-on and upsell opportunities.
• Build and interpret reports covering renewal metrics, ACV, add-ons, and closed or lost opportunities.
• Negotiate with customers, resolve problems, and handle escalations.
• Coordinate with Sales, Order Management, Renewal Operations, Billing, Fulfillment, and Support.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience.
• Excellent written and verbal communication skills for customer-facing and cross-functional work.
• Strong organization, prioritization, multitasking, and independent work skills.
• Analytical, problem-resolution, and interpersonal skills.
• Proficiency with Microsoft Office and Salesforce.
• Ability to work outside normal office hours during peak periods.

Nice to have

• 1–2 years of related experience in a software or technology company.
• Knowledge of SaaS.
• Experience with large CRM or ERP systems.

Culture & Benefits

• Flexible, trust-based work culture focused on continual learning.
• Emphasis on diversity, inclusion, and collaboration.
• Opportunities to develop knowledge in renewals, customer success, and growth.