Manager, Customer Success (SaaS)

Location: In office in Atlanta, GA; Westminster, CO; or Lake Oswego, OR. Travel requirement: 30%.

Salary: $89,700–$123,500 per year.

Company

hirify.global is a technology company developing solutions that connect the physical and digital worlds across construction, geospatial, transportation, and other essential industries.

What you will do

• Lead, coach, and inspire a team of Strategic Customer Success Managers serving complex enterprise accounts.
• Establish and continuously improve the strategic-accounts customer success playbook.
• Drive customer adoption, value realization, renewals, retention, and portfolio growth.
• Build executive relationships and coordinate with Sales, Product, and Services.
• Use data and customer insights to monitor portfolio health, mitigate risks, and resolve escalations.

Requirements

• 7+ years of experience in Customer Success, Account Management, or a related customer-facing leadership role in SaaS or enterprise technology.
• 4+ years of experience leading teams.
• Experience managing strategic enterprise accounts and delivering customer value, retention, and growth outcomes.
• Experience engaging senior customer executives and managing complex cross-functional relationships.
• Strong knowledge of strategic account planning, health scoring, renewal forecasting, and risk management.
• Proficiency with Salesforce, Gainsight, and G-Suite.

Nice to have

• Experience in construction technology, AECO, or related industrial technology sectors.
• Global leadership experience in international customer-facing or professional services operations.

Culture & Benefits

• Purpose-driven work focused on improving productivity, safety, and sustainability.
• Collaborative and supportive workplace with an emphasis on belonging and inclusion.
• Medical, dental, vision, life, and disability benefits.
• Paid time off, retirement plans, paid parental leave, and employee stock purchase opportunities.
• Health, dependent-care, and commuter tax-saving plans may be available.

Hiring process

• Submit an online application through the posting.
• Applications are accepted on an ongoing basis until the position is filled.