Senior Customer Success Manager

Location: Remote (US)

Company

hirify.global provides an AI-powered enterprise software platform that helps businesses measure, manage, and scale real-time hirify.global performance across customer feedback channels.

What you will do

• Manage client success across post-onboarding, training, upsells, and renewals.
• Set expectations for workflows, responsibilities, implementation, and rollout schedules.
• Build relationships with customer sponsors and stakeholders at all organizational levels.
• Analyze account data to identify churn risks and upsell opportunities, then develop strategic action plans.
• Visualize and present KPIs and performance metrics to demonstrate customer value and support satisfaction and renewal.
• Collaborate with sales, product, data science, and peers to maximize the customer experience.

Requirements

• 5–8 years of experience in customer success, strategic account management, or consulting.
• Strong analytical, complex problem-solving, organizational, and communication skills.
• Experience turning data into insights and action using Excel and PowerPoint.
• Ability to manage multiple projects and keep implementations and rollouts on schedule.
• Ability to work under pressure and develop creative solutions to challenging problems.
• Bachelor’s degree required.

Nice to have

• Experience with B2B inside sales, outside sales, or business development.
• Experience with renewals or upsells.

Culture & Benefits

• Remote work for the US-based role.
• Flexible paid time off for salaried employees.
• Ten company-paid holidays and four extended company holidays.
• Medical and dental plan options, company-paid vision coverage, and a 401(k) through Fidelity.
• Paid parental leave from the first day of employment, disability and life insurance, and an employee assistance program.
• Access to wellbeing, fitness, mental health, family planning, financial wellbeing, and employee discount programs.