Global Service Manager, HR Administration & Service Delivery (HR Operations)

Location: Hungary — Remote

Company

hirify.global provides global expansion services covering legal entity setup, HR, payroll, compliance, tax, and advisory support.

What you will do

• Coordinate customer onboarding, implementation, transition, and business-as-usual HR administration activities.
• Create project plans, onboarding and transition plans, RAID logs, Steering Committee reports, and service forecasts.
• Serve as the primary customer contact and escalation point while coordinating Global Service Associates, local service providers, and internal stakeholders.
• Oversee employee lifecycle administration, HR documentation, benefits administration coordination, service tickets, calendars, and operational systems.
• Monitor milestones, deadlines, SLAs, account metrics, service quality, and issue resolution across multiple jurisdictions.
• Support process improvements, knowledge-base development, operational projects, and the training and onboarding of team members.

Requirements

• 5+ years of experience in HR Operations, HR Administration, People Operations, HR Shared Services, global employment, EOR, payroll operations, or customer-facing service delivery.
• Experience managing customer onboarding, implementation projects, employee lifecycle administration, or operational transitions across multiple countries or regions.
• Strong project coordination, organizational, stakeholder management, and customer relationship skills.
• Ability to identify operational challenges, drive process improvements, manage competing priorities, and meet deadlines independently.
• Experience collaborating with customers, local service providers, external partners, and cross-functional teams in fast-paced environments.
• Excellent English communication skills, written and verbal, are required. Proficiency with Microsoft Office and business systems is expected; HRIS, CRM, ticketing, or workflow platform experience is advantageous.

Nice to have

• Spanish or another additional language.
• Experience with Salesforce, Workday, SuccessFactors, Freshdesk, Jira, Monday.com, or similar platforms.

Culture & Benefits

• Work directly with global customers expanding into new markets.
• Collaborate with international teams across multiple service lines and time zones.
• Influence operational processes as the business scales.
• Join a high-growth environment that encourages innovation, ownership, adaptability, and continuous improvement.