Lead Customer Success Manager / Migration Expert (Remote)

Location: Fully remote within the United States

Salary: $185,000–$205,000 annually

Company

hirify.global delivers innovative IT services and solutions that support government agencies and Veterans Affairs modernization initiatives.

What you will do

• Lead the customer success management team and oversee relationships across a portfolio of Veterans Affairs Data Modernization customers.
• Drive customer onboarding, platform adoption, strategic outcomes, executive reporting, and value tracking.
• Provide front-line support for access provisioning, NDS privileges, cloud data environments, DevTest access, and workspace functionality.
• Coordinate with Databricks subject-matter experts and customer enablement teams to provide post-provisioning support.
• Help workgroups configure resources and migrate workloads, then coordinate decommissioning of on-premises resources.
• Identify recurring issues and process inefficiencies, prioritize improvements, and drive issues to resolution across parallel projects.

Requirements

• 15+ years of relevant experience or equivalent professional expertise; a bachelor's degree or commensurate experience.
• 10+ years in customer success, account management, or a related field, including experience managing technical products for enterprise accounts.
• Experience building relationships across complex customer and internal organizations.
• Proficiency creating PowerPoint templates, analyzing data with spreadsheets and pivot tables, connecting to databases, and building queries.
• Strong troubleshooting, problem-solving, analytical, communication, customer service, and interpersonal skills.
• Must be able to obtain and maintain a Suitability/Public Trust clearance.

Nice to have

• Experience with virtual or cloud-based servers.
• Technical documentation and reporting experience.
• Experience working in an Agile environment.

Culture & Benefits

• Flexible work environment.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Referral bonus and internal mobility programs, plus pet insurance.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera use and valid photo ID are required.
• Enhanced biometric identity verification and background screening, including criminal history, education, and employment verification.