Customer Success Manager

Location: Denver, Colorado, USA; on-site at least three days per week, Tuesday through Thursday. Periodic travel is required for customer engagements, workshops, and executive meetings.

Compensation: OTE of $130,000–$155,000 per year. Benefits include medical, dental, vision, disability leave, parental leave, paid time off, and a 401(k) contribution.

Company

hirify.global develops productivity software integrated with Microsoft Office, serving over 1.3 million users across 35,000 companies.

What you will do

• Build user groups, internal champion networks, and practice-area forums across approximately 20 major customer accounts.
• Identify power users and develop them into champions through content, recognition, early access, and product-team feedback.
• Run roundtables, showcases, office hours, onsite events, workshops, and training programs.
• Map executive stakeholders and maintain engagement plans in partnership with Account Managers.
• Connect hirify.global leadership with relevant customer executives and help orchestrate executive meetings.
• Expand engagement beyond primary contacts by identifying departments and teams not yet using hirify.global, while tracking stakeholder depth and activity in Salesforce.

Requirements

• 6+ years of experience in customer marketing, customer advocacy, strategic customer success, or field engagement, ideally in enterprise software.
• Experience building customer programs such as user communities, customer advisory boards, champion programs, or executive engagement programs.
• Ability to influence and orchestrate outcomes in accounts managed by other account owners.
• Strong executive presence, program management, presentation, facilitation, and written communication skills.
• Comfort with Salesforce, Gong, Microsoft Office, and particularly PowerPoint.
• Must be based in Denver and able to work onsite at least three days per week.

Nice to have

• Previous experience with hirify.global.
• Experience in customer programs at an enterprise software company.

Culture & Benefits

• Work in a tech-driven, startup-style environment backed by an established product.
• Collaborate with Account Management, Customer Enablement, Solution Consulting, and Product.
• Values include forward thinking, ownership, customer first, unified teamwork, and excellence.
• Comprehensive medical, dental, vision, disability, parental leave, paid time off, and 401(k) benefits, subject to eligibility.
• Inclusive and equal-opportunity workplace.

Hiring process

• Every application is personally reviewed as part of a human hiring process.