Customer Success Lead (ERP)

Location: London, UK · Remote

Salary: £80,000–£120,000 base per year, plus £15,000–£30,000 commission and £40,000–£70,000 equity

Company

DualEntry is building an AI-native ERP that automates accounting workflows from data entry through financial close.

What you will do

• Own end-to-end account management outcomes for key customers, including success plans and recurring check-ins.
• Drive ERP adoption and expansion through training, workflow optimization, and upsell or cross-sell opportunities.
• Act as the escalation point for critical issues affecting high-tier accounts after go-live.
• Create and improve support SOPs, documentation, best practices, and processes while supporting owned accounts.
• Partner with Product and Engineering to report bugs, prioritize feature requests, and influence the product roadmap.
• Translate accounting requirements into DualEntry configurations and automated workflows.

Requirements

• 4+ years of experience in ERP, accounting audit, accounting, or finance solutions.
• Experience with ERP implementation, finance professional services, or project management.
• Experience using or implementing ERP platforms such as NetSuite or Intacct.
• Ability to translate accounting requirements into system configurations and automated workflows.
• Strong technical aptitude, including SQL, and the ability to learn new software platforms quickly.
• Expertise with Microsoft Excel or Google Sheets.

Nice to have

• Experience in professional services, consulting, or account management.
• In-house or public accounting experience.

Culture & Benefits

• Equity ownership in an early-stage AI company and the opportunity to influence the product directly.
• Private medical insurance, mental health support, fertility support, group life insurance, and workplace pension.
• Flexible PTO totaling 28 days, including public holidays.
• Home internet, coworking space, and office setup support.
• Unlimited AI token usage, AI skills development, and a learning and development budget.
• Visa sponsorship and relocation support for a move to New York City after two years of tenure.