Customer Success Manager (SaaS)

Location: Boston, MA; in-office Tuesday, Wednesday, and Thursday

Salary: $100,000–$130,000 per year, including base salary and bonus or on-target incentive compensation where applicable

Company

hirify.global provides a real estate experience platform and applications for managing tenant experiences across commercial properties.

What you will do

• Own the customer lifecycle across onboarding, adoption, renewal, and expansion.
• Build 12-month account plans aligned with customer business objectives.
• Manage portfolio relationships, renewal conversations, churn risks, and expansion opportunities.
• Implement the REX Methodology across assigned buildings and coordinate execution with on-site teams.
• Monitor product usage, engagement, tenant health, satisfaction, retention, and lifetime value.
• Partner with Sales, Product, Marketing, and third-party vendors to deliver customer solutions.

Requirements

• 4+ years of experience in Customer Success, Account Management, or another customer-facing role in a SaaS or commercial real estate environment.
• Experience owning customer relationships, renewals, expansion, and product adoption.
• Ability to manage strategic portfolio discussions and operational execution.
• Strong presentation, communication, problem-solving, organization, and prioritization skills.
• Data-driven approach with the ability to turn insights into actionable strategies.
• Proficiency with HubSpot or similar CRM tools; commercial real estate experience is preferred.

Culture & Benefits

• Collaborative and supportive culture based on the LET’S GO values.
• Medical, dental, and vision plans for employees and dependents.
• Fully paid 12-week parental leave in addition to applicable state and federal leave.
• Pre-tax commuter benefits and unlimited time off.
• Professional development access, including LinkedIn Learning membership.
• Equity eligibility and comprehensive benefits.

Hiring process

• Submit a resume for consideration.