Lead Customer Success Specialist (Data Resilience)

Location: Remote, United States

Compensation: $127,200–$236,100 USD in Zone 4; $146,100–$271,400 in Zone 3; $160,800–$298,500 in Zone 2; $175,300–$325,600 in Zone 1 annual total target compensation, including performance-based bonus.

Company

hirify.global develops data resilience and data security posture management solutions that help organizations protect, secure, and recover data and AI workloads.

What you will do

• Own the technical customer relationship for a portfolio of strategic enterprise and commercial accounts.
• Develop and advance customer success plans, adoption roadmaps, and measurable outcome strategies.
• Guide activation, adoption, optimization, renewal, and expansion across the hirify.global portfolio.
• Conduct health assessments, architecture reviews, protection strategy evaluations, and recovery readiness reviews.
• Facilitate recovery simulations, resilience reviews, and best-practice discussions.
• Prepare executive business reviews and resilience reports while coordinating with Sales, Customer Success leadership, and other hirify.global teams.

Requirements

• 5+ years of experience in customer-facing technical roles focused on data protection and recovery technologies.
• Strong expertise in backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation.
• Experience designing protection strategies, recovery preparedness programs, modernization initiatives, and migration projects.
• Ability to translate business objectives into technical roadmaps, adoption strategies, and measurable outcomes.
• Strong executive communication, stakeholder management, collaboration, and consultative problem-solving skills.
• VMCE certification required or must be obtained within an agreed-upon timeframe after hire.

Nice to have

• Advanced knowledge of the hirify.global portfolio and data resilience technologies.
• AWS, Microsoft Azure, security, infrastructure, enterprise platform, or equivalent certifications.
• Experience with enterprise environments, cyber resilience, ransomware recovery, disaster recovery, or information security frameworks.
• Experience advising executive and technical stakeholders on resilience, security, cloud modernization, or infrastructure transformation.

Culture & Benefits

• Remote work in the United States.
• Unlimited paid time off, 12 paid holidays, 24 paid volunteer hours, and global hirify.globale Days.
• Paid parental leave, medical, dental, and vision coverage from the first day.
• Mental health support, therapy sessions, digital wellness tools, and family support programs.
• 401(k) retirement plan with company matching and tax-advantaged spending accounts.
• Learning resources, mentoring, workshops, and annual learning events.