Customer Service Agent (Healthcare)

Location: US Remote

Salary: $19.50–$23.50 per hour for US-based candidates

Company

Hims & Hers is a public health and wellness platform providing personalized access to diagnosis, treatment, and medication delivery.

What you will do

• Provide timely, accurate, and empathetic phone support as the primary customer contact.
• Handle escalated calls, de-escalate frustrated customers, and drive issues to resolution.
• Support non-medical inquiries through email and EMR messaging.
• Navigate multiple customer service platforms and digital tools during live calls.
• Collaborate with agents and CX leadership on complex customer issues.
• Escalate medically related inquiries to clinical teams and develop expertise in Hims & Hers products.

Requirements

• 2+ years of customer service experience, preferably in phone-based or healthcare support, including escalated calls.
• 2+ years of experience working from home in a quiet, distraction-free environment.
• High school diploma or equivalent.
• Strong verbal and written communication, empathy, composure, and problem-solving skills.
• Ability to multitask across phone systems and digital platforms while maintaining confidentiality.
• Availability for non-standard hours, including weekends, evenings, and holidays.

Culture & Benefits

• Remote work with an autonomous, team-oriented working environment.
• Ongoing training and development focused on phone-based customer service and de-escalation.
• Performance focus on productivity, call quality, and resolution metrics.
• Comprehensive Total Rewards package that may include an equity grant.
• Commitment to ethics, wellness, diversity, inclusion, and reasonable workplace accommodations.