Member Services Agent I

Location: United States; remote

Salary: $21 per hour

Company

hirify.global is a healthcare organization providing member support and health program services.

What you will do

• Conduct inbound and outbound phone interactions with members, explain program benefits, and support enrollment.
• Answer questions about services, health goals, app navigation, and interaction status.
• Resolve member concerns, overcome objections, escalate complex issues, and provide timely follow-up.
• Document interactions and resolutions accurately while maintaining confidentiality under HIPAA requirements.
• Support training updates, peer sessions, team meetings, scripting improvements, and quality monitoring.
• Meet inbound and outbound KPIs while contributing to continuous service improvement.

Requirements

• High school diploma or equivalent required; an Associate's or Bachelor's degree is preferred.
• 2–3 years of customer service or call center experience, preferably in healthcare.
• Strong verbal and written communication, active listening, and problem-solving skills.
• Experience with CRM and ticketing systems.
• Ability to work efficiently in a fast-paced, member-focused environment.
• Strong Wi-Fi connectivity is required for remote work from the United States.

Culture & Benefits

• Remote-first work environment.
• Ongoing training and professional development.
• Member-focused culture emphasizing empathy, accuracy, responsiveness, and service excellence.
• Three-month seasonal position with possible extension based on business demand and performance.
• Artificial intelligence tools may support parts of the hiring process, while final decisions remain with human reviewers.