Marketplace Operations Specialist

Location: Headquarters - Katy, Texas, United States; regular attendance required.

Company

hirify.global is a sports and outdoor retail company focused on customer service, team development, and marketplace growth.

What you will do

• Coordinate documentation, training, system access, catalog setup, feed integration, and assortment launches for new marketplace sellers.
• Serve as the day-to-day contact for assigned sellers, conduct check-ins, and coordinate responses to seller inquiries.
• Monitor seller scorecards covering sales, assortment productivity, content quality, and operational performance.
• Identify opportunities for assortment expansion, promotional participation, seller productivity, and customer engagement.
• Monitor compliance with marketplace policies and customer experience standards, escalating fulfillment, inventory, content, customer service, and platform issues.
• Collaborate with merchandising, business analysis, marketing, and platform operations teams to improve seller workflows and category growth.

Requirements

• High school diploma or equivalent required.
• 3+ years of experience in account management, vendor management, customer success, e-commerce, marketplace operations, merchandising, or a related field.
• Understanding of e-commerce, marketplace operations, merchandising, and digital retail concepts.
• Ability to analyze seller performance metrics, manage multiple priorities, solve problems, and coordinate stakeholders.
• Proficiency in Microsoft Excel and reporting tools.
• Bachelor's degree in business, marketing, merchandising, e-commerce, supply chain, or a related field is preferred.

Culture & Benefits

• People-first culture built around meaningful connections and team member growth.
• Purpose-driven environment focused on serving sports and outdoor retail customers.
• Full-time position with regular attendance and adherence to company work hours, policies, and procedures.
• Equal employment opportunity workplace.