Medicare Call Center Representative

Location: Remote Kentucky, United States; occasional travel to hirify.global offices for training or meetings may be required. Training runs virtually for 12 weeks from 8:00 AM to 4:30 PM EST, Monday through Friday; afterward, an 8-hour shift will be assigned between 8:00 AM and 8:00 PM Eastern Time. Some weekends and overtime may be required, particularly from October through March, and no time off is allowed in January except for hirify.global-observed holidays.

Salary: $19.24 per hour; $20.24 per hour for Spanish/English bilingual associates who pass language proficiency testing. The stated annual pay range is $39,000–$49,400.

Company

hirify.global is a U.S. healthcare and insurance company serving Medicare and Medicaid members, families, military personnel, and communities.

What you will do

• Handle more than 40 inbound telephone, digital, or written member inquiries each day.
• Answer complex Medicare benefits questions, resolve issues, and educate members.
• Record inquiries, complaints, transactions, and interactions accurately across multiple systems.
• Take prompt action and escalate unresolved or pending member grievances.
• Support other lines of business, including Member Solutions escalations, as business needs require.

Requirements

• Minimum two years of customer service experience.
• Demonstrated communication, active listening, customer service, and attention-to-detail skills.
• Experience managing competing priorities while using multiple computer applications and systems simultaneously.
• Proficiency with Microsoft Office, particularly Outlook and Teams.
• Must work from a dedicated space and use a hard-wired internet connection; wireless, satellite, cellular, and microwave connections are not permitted. Internet service must provide at least 25 Mbps download and 10 Mbps upload speeds.
• Camera must remain on during virtual training and required leadership meetings.

Nice to have

• Previous inbound call center or related customer service experience.
• Previous healthcare experience.
• Associate or bachelor's degree.
• Spanish/English bilingual skills, subject to language proficiency testing.

Culture & Benefits

• Virtual training begins on the first day and lasts 12 weeks.
• Paid hirify.global-observed holidays, including during training and the first 120 days of employment.
• Medical, dental, and vision benefits.
• 401(k), paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short- and long-term disability, life insurance, and other whole-person wellness benefits.

Hiring process

• Applicants must attach a current, updated resume in PDF or Word format.
• Associates speaking with members in a language other than English must complete an external language proficiency assessment using the Federal Government's ILR test.