Software Engineer - Level III (ServiceNow)

Location: Manila, Philippines

Company

hirify.global provides insurance and related services through a culture focused on collaboration, expertise, and innovation.

What you will do

• Design, develop, maintain, and enhance ServiceNow catalog items, scoped applications, custom applications, and platform automations.
• Configure and support Now Assist AI capabilities, including generative AI search, predictive intelligence, virtual agent, case and incident summarization, and text-to-workflow features.
• Develop enterprise integrations and automation using APIs, IntegrationHub, Orchestration, Workflow Data Fabric, REST, SOAP, and related technologies.
• Gather and analyze requirements with Business Analysts, subject-matter experts, and non-technical stakeholders, translating them into technical designs.
• Create architecture documentation, technical design documents, test plans, and defect records; coordinate regression and implementation testing.
• Support ServiceNow upgrade planning, production implementation, post-production support, and iterative Agile delivery.

Requirements

• 5–8 years of professional experience, including at least 3 years of ServiceNow development.
• Proficiency in JavaScript-based ServiceNow development for ITSM modules, including Incident, Change, Service Request, Service Catalog, Knowledge, Problem, CMDB, and Service Portal.
• Experience with server-side and client-side scripting, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, UI Pages, Flow Designer, Workspace, Studio, UI Builder, reports, notifications, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem.
• Knowledge of integration technologies including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, and ODBC.
• Strong communication skills and the ability to work with stakeholders with different technical backgrounds.
• Willingness to work the night shift and a bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Information Management, or a related discipline.

Nice to have

• Experience with Now Assist AI, ServiceNow generative AI, A2A-based or MCP-based AI integrations.
• Experience with Customer Service Management, CMDB, Discovery, Service Mapping, or ITIL methodologies.
• ServiceNow CSA, CIS, Developer, or ITIL Foundation certification.
• Knowledge of Agile development, JIRA, or AI/GenAI micro-certifications.

Culture & Benefits

• Collaborative environment focused on expertise, innovation, and solving complex business problems.
• Work is organized through an Agile-based, iterative service delivery process.
• Opportunity to contribute to ServiceNow platform modernization and AI-enabled workflows.