Customer Success Manager - Government Solutions

Location: Remote within the Southeast territory of the United States; ideally based in Nashville, Atlanta, or Tampa. Travel up to 50% required.

Salary: $105,000–$130,000 per year, plus approximately 20% incentive compensation.

Company

hirify.global is a global data, analytics, and technology company providing solutions that support employers, financial institutions, government agencies, and consumers.

What you will do

• Partner with State Account Executives to map agency objectives, increase solution adoption, and identify account expansion opportunities.
• Lead client onboarding, system integration planning, solution training, and ongoing technical enablement for public sector agencies.
• Conduct performance reviews and value-realization assessments, analyzing data utilization, billing structures, and churn risks.
• Coordinate with operations, engineering, and product teams to resolve technical feedback and support platform enhancements.
• Build automated reporting workflows that deliver weekly, monthly, and quarterly performance metrics.
• Support account health, strategic planning, customer advocacy, and operational activities.

Requirements

• Bachelor’s degree or relevant work experience.
• At least 3 years of experience in enterprise customer success, strategic account management, or technical consulting.
• Experience acting as a cross-functional liaison across sales, product, and technical customer support teams.
• Strong project management experience with a record of improving client retention and adoption metrics.
• At least 1 year of experience supporting state government agencies is strongly preferred.
• Ability to travel up to 50% and reside within the Southeast territory of the United States.

Nice to have

• Experience using or building AI productivity tools, prompt engineering, or modern automation platforms in customer-facing environments.
• Knowledge of government contract structures, public sector administrative platforms, data compliance standards, and agency procurement workflows.
• Customer Success, Agile, or Project Management certifications.

Culture & Benefits

• Comprehensive compensation and healthcare packages.
• 401(k) matching and paid time off.
• Online learning platform with guided career tracks and opportunities for organizational growth.
• Inclusive and diverse work environment with employee development, recognition, and career advancement support.