обновлено 3 дня назад
Account Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
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TL;DR
Account Manager (SaaS): Managing named customer accounts, retaining and growing revenue, negotiating renewals, and closing new business with an accent on account strategy, customer relationships, and disciplined commercial execution. Focus on building multi-threaded stakeholder relationships, navigating technical and commercial deal cycles, and maintaining accurate pipelines and forecasts.
Location: Remote
Company
provides software and scientific informatics solutions for laboratory and related business environments.
What you will do
- Own the commercial relationship and customer experience for a portfolio of named accounts.
- Secure customer retention, negotiate renewals and long-term contracts, and reduce avoidable churn.
- Develop strategic account plans based on customer goals, stakeholders, market trends, and business needs.
- Identify, qualify, and close expansion and new-business opportunities within existing accounts.
- Own the sales pipeline, forecasts, CRM hygiene, RFIs, RFPs, and account documentation.
- Collaborate with Sales Specialists, Customer Success, Finance, Deal Desk, and leadership on demonstrations, account health, pricing, contracts, and strategy.
Requirements
- Account management experience in a software-selling context, including ownership of named accounts and revenue targets.
- Experience selling ERP, SaaS, or CRM solutions.
- Demonstrated success retaining and growing revenue, negotiating renewals, and closing long-term contracts.
- Strong commercial judgment, structured sales-process management, business-case development, negotiation, and closing skills.
- Excellent communication across technical and business audiences, with the ability to engage laboratory, IT, procurement, and other stakeholders.
- Proficiency with CRM tools such as Salesforce, strong pipeline and forecasting discipline, integrity, follow-through, and a bachelor's degree in science, IT, or business.
Nice to have
- Experience selling into life sciences, diagnostics, manufacturing, or public health laboratory environments.
- Experience with LIMS, ELN, SDMS, QMS, or other regulatory and scientific informatics software.
- Laboratory or science-based industry experience.
- Experience guiding customers through perpetual-to-subscription or on-premises-to-cloud transitions.
Culture & Benefits
- Remote work arrangement.
- Cross-functional collaboration with sales, customer success, finance, deal desk, and leadership.
- Success is measured through retention, customer satisfaction, account planning, new business, and forecast accuracy.
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