Account Manager (SaaS)

Location: Remote

Company

hirify.global provides software and scientific informatics solutions for laboratory and related business environments.

What you will do

• Own the commercial relationship and customer experience for a portfolio of named accounts.
• Secure customer retention, negotiate renewals and long-term contracts, and reduce avoidable churn.
• Develop strategic account plans based on customer goals, stakeholders, market trends, and business needs.
• Identify, qualify, and close expansion and new-business opportunities within existing accounts.
• Own the sales pipeline, forecasts, CRM hygiene, RFIs, RFPs, and account documentation.
• Collaborate with Sales Specialists, Customer Success, Finance, Deal Desk, and leadership on demonstrations, account health, pricing, contracts, and strategy.

Requirements

• Account management experience in a software-selling context, including ownership of named accounts and revenue targets.
• Experience selling ERP, SaaS, or CRM solutions.
• Demonstrated success retaining and growing revenue, negotiating renewals, and closing long-term contracts.
• Strong commercial judgment, structured sales-process management, business-case development, negotiation, and closing skills.
• Excellent communication across technical and business audiences, with the ability to engage laboratory, IT, procurement, and other stakeholders.
• Proficiency with CRM tools such as Salesforce, strong pipeline and forecasting discipline, integrity, follow-through, and a bachelor's degree in science, IT, or business.

Nice to have

• Experience selling into life sciences, diagnostics, manufacturing, or public health laboratory environments.
• Experience with LIMS, ELN, SDMS, QMS, or other regulatory and scientific informatics software.
• Laboratory or science-based industry experience.
• Experience guiding customers through perpetual-to-subscription or on-premises-to-cloud transitions.

Culture & Benefits

• Remote work arrangement.
• Cross-functional collaboration with sales, customer success, finance, deal desk, and leadership.
• Success is measured through retention, customer satisfaction, account planning, new business, and forecast accuracy.