Account Manager (SaaS)

Location: Manila, Philippines; full-time remote

Company

hirify.global provides managed WordPress hosting to startups, universities, and Fortune 500 companies.

What you will do

• Own and manage a dedicated book of business and serve as the day-to-day client contact.
• Maintain client satisfaction, conduct account reviews, and help customers maximize the value of hirify.global’s services.
• Identify at-risk accounts, improve retention, and develop growth strategies.
• Drive upsell, cross-sell, contract renegotiation, pipeline, revenue, retention, and quota results.
• Coordinate with internal departments and sales engineers to resolve problems and support informed buying decisions.
• Maintain accurate customer and deal information in HubSpot CRM and report updates to management and executives.

Requirements

• At least 3 years of SaaS Sales or Account Management experience.
• Ability to manage multiple account management projects while maintaining strong attention to detail.
• Experience with upselling, cross-selling, and renegotiating contracts.
• Strong interest in technology and a tech-savvy approach.
• Near-native English proficiency and exceptional writing skills.
• Exceptional communication and interpersonal skills.

Nice to have

• Prior knowledge of the hosting industry.
• Outbound sales experience.

Culture & Benefits

• Flexible, remote-first work environment.
• Annual remote expense budget.
• Flexible paid time off and paid parental leave.
• Annual professional development budget after one year with hirify.global.
• Sabbatical after three years with hirify.global and every three years thereafter.
• Location-specific healthcare benefits, pension plans, or 401(k) contributions where applicable for employees hired in the USA, UK, and Hungary.