Account Manager, Core Accounts (B2B SaaS)

Location: Hybrid in Newton, MA and Auburndale, MA, United States; in-person work three days a week or more, with flexibility to work from home or remotely at other times.

Salary: Base salary of $75,000–$80,000 plus commission; an additional salary range of $75,000–$90,000 plus commission is also stated.

Company

A global B2B technology and digital services organization providing technology-market information, intelligence, advertising, custom content, intent data, and demand generation services.

What you will do

• Own the commercial customer relationship from kickoff through renewal across a book of 80 or more accounts.
• Lead midyear reviews, renewal discussions, negotiations, contract closure, and account expansion.
• Manage the full 12-month customer lifecycle, including 30-day engagement rhythms and months 7–12 commercial execution.
• Maintain pipeline coverage at a minimum of 3× quota and identify renewal risk, expansion opportunities, upsell signals, and churn risk.
• Partner with Customer Success, overlay sales teams, and new business functions, applying defined rules of engagement and qualifying overlay opportunities.
• Maintain accurate CRM records and use reporting, dashboards, tooling, playbooks, and processes to prioritize daily activity.

Requirements

• 2–5 years of experience in account management, sales, renewals, or a related commercial role.
• Demonstrated success meeting or exceeding renewal and/or revenue retention targets.
• Background in B2B SaaS, media, data, or technology.
• Ability to lead commercial conversations, including negotiation, objection handling, and contract close.
• Confidence running Executive Business Reviews and midyear strategic reviews with customer stakeholders.
• Ability to identify expansion opportunities, upsell signals, and churn risk within an existing account base.
• Ability to build and manage a pipeline with consistent coverage discipline.
• Strong verbal and written communication skills, stakeholder engagement at multiple customer levels, and the ability to build credibility and trust quickly.
• Ability to multithread across multiple contacts within one account, prioritize a high-volume book, identify portfolio patterns, use CRM platforms—Salesforce preferred—and work with structured playbooks while exercising appropriate independent judgment.

Nice to have

• Experience in a long-tail or scaled account management model with 50 or more accounts.
• Familiarity with overlay sales models and partner/channel go-to-market structures.
• Experience with sales technology platforms such as Gong, Outreach, Ebsta, or ZoomInfo.
• Prior exposure to media, research, data, or market intelligence products and services.
• Professional fluency in Spanish.

Culture & Benefits

• Hybrid flexibility, with in-person collaboration three days a week or more and the ability to work remotely at other times.
• Inclusive, diverse, supportive, and collaborative environment with in-person and online social events and colleague networks.
• Up to four paid volunteer days per year, with charity match funding available.
• Training, mentoring, LinkedIn Learning access, and support for internal career moves.
• Open or unlimited paid time off, 10 national holidays, and the option to work from almost anywhere for up to four weeks per year.
• 401(k) match, health, vision and dental insurance, parental leave, discounted employee share purchase plan, wellbeing support, recognition programs, and international collaboration opportunities.