Account Manager (SaaS)

Location: Hybrid position based in Mexico City, Mexico, with regular office attendance and approximately 25% annual travel throughout Mexico, Panama, and Honduras.

Company

Provider of research content, software, SaaS, and information solutions for universities, libraries, research institutions, and government customers.

What you will do

• Achieve assigned sales goals by meeting targets and identifying upselling and expansion opportunities.
• Develop and manage relationships with universities and assigned customers in Mexico and Central America.
• Manage opportunities through the complete sales cycle, including needs identification, solution development, presentations, quotations, negotiations, and closing.
• Present relevant research, software, content, and SaaS solutions based on customer needs.
• Maintain accurate sales forecasts, reporting, customer meeting activity, and detailed product knowledge.
• Collaborate with Customer Success Managers, software and research specialists, and renewals colleagues; participate in internal meetings and external events and travel to customers across the assigned territory.

Requirements

• Bachelor’s degree or equivalent relevant work experience.
• At least 5 years of relevant professional experience, including 2 or more years in a sales role.
• Professional proficiency in Spanish and English.

Nice to have

• Experience selling to universities, academic libraries, research institutions, or government organizations.
• Knowledge of the academic research, library, scholarly communications, or research analytics market.
• Experience managing customers across Mexico, Central America, or other Latin American markets.
• Experience selling SaaS solutions, research products, digital content, software, or related information solutions.
• Experience managing opportunities throughout the full sales cycle.
• Experience using Salesforce.

Culture & Benefits

• Full-time, permanent employment with a Monday-to-Friday schedule.
• Hybrid work with required time in the Mexico City office.
• Approximately 25% annual travel within Mexico and assigned Central American markets.
• Collaboration with regional colleagues, Customer Success Managers, software and research specialists, and renewals colleagues.