Account Manager (SaaS)

Location: Remote within the East Coast Time Zone; quarterly travel required for team meetings, trade shows, and customer visits. Company location: Miami, Florida, United States.

Company

hirify.global is a SaaS company providing a platform for IT professionals and Managed Service Providers to monitor, secure, and manage macOS, iOS, and iPadOS devices at scale.

What you will do

• Manage a portfolio of accounts, driving expansion revenue, renewals, retention, and long-term customer relationship health.
• Identify and pursue upsell and cross-sell opportunities based on customer goals, needs, and product adoption.
• Build trusted relationships with key stakeholders and advocate for customers through cross-functional collaboration.
• Develop account plans, engagement cadences, strategic reviews, and data-driven actions to maximize customer lifetime value.
• Showcase measurable customer outcomes through QBRs and routine calls while proactively managing risks and satisfaction.
• Use AI tools such as Claude to improve research, personalization, and workflow efficiency.

Requirements

• Experience selling MDM, Apple device management, or RMM solutions, or strong familiarity with these technologies from a closely related role.
• Proven success growing an existing SaaS customer base or acquiring new customers, with a track record of meeting or exceeding revenue targets.
• Ability to build trusted relationships with key stakeholders to drive expansion, renewals, and retention.
• Proactive problem-solving skills, including identifying risks early and working across teams to resolve them.
• Ability to build data-driven account plans that identify expansion opportunities and secure renewals.

Nice to have

• Experience selling to or managing MSP customers, with an understanding of how MSPs buy, operate, and grow.
• Comfort using AI tools such as Claude in day-to-day workflows.
• Experience with Salesforce, including Quote-to-Cash, or similar CRM and customer success tools.

Culture & Benefits

• Remote work aligned with the East Coast Time Zone.
• Quarterly travel for team meetings, trade shows, and customer visits.
• AI-forward workflows with active use of AI tools encouraged as part of daily work.
• Company values include humility, continuous progress, curiosity, and learning.
• Competitive base salary and commission structure; full details are shared during the interview process.
• Inclusive workplace committed to equal employment opportunity and diversity.

Hiring process

• Compensation details are shared during the interview process.