Senior Account Manager, SaaS

Location: Remote - USA; Chicago office location is also listed, with the workplace marked as on-site.

Salary: $80,493–$100,600 per year, plus incentive bonus, stock options, and benefits.

Company

hirify.global is a growth-stage logistics technology company developing software to help shippers, brokers, warehouses, and carriers move freight more efficiently.

What you will do

• Own post-sales activities across onboarding, enablement, adoption, product demonstrations, renewals, upselling, and cross-selling.
• Identify, prioritize, and close expansion opportunities while negotiating SaaS renewal terms.
• Create account plans using value justification, benchmarking, and ROI data aligned with customer priorities.
• Manage regular check-ins, QBRs, EBRs, and executive touchpoints focused on adoption and success metrics.
• Build relationships with users, executives, and economic buyers while expanding product adoption.
• Surface customer needs and risks, coordinate issue resolution across departments, and gather structured feedback.

Requirements

• Must be currently authorized to work full-time in the United States.
• Visa sponsorship is not available.
• 5+ years of experience as an Account Manager or Customer Success Manager for SaaS products.
• 3+ years of experience working within SaaS and a proven customer-facing track record.
• Excellent English language skills with strong written and verbal communication.
• Customer orientation, problem-solving ability, influence, data analysis skills, and strong technical aptitude.

Nice to have

• Experience with CRM platforms, preferably Salesforce.

Culture & Benefits

• Collaborative culture built around curiosity, clarity, results, commitment, and teamwork.
• Unlimited PTO and sick days through the Loadie Time Off policy.
• Medical, dental, and vision insurance plans.
• 401(k) match and equity package.
• Equal opportunity workplace supporting diverse backgrounds and experiences.

Hiring process

• Employment offers are contingent on successful completion of electronic background checks.
• AI tools may support application review and assessment, while final hiring decisions are made by people.