Senior Account Manager, SaaS

Location: Remote - USA; applicants must be currently authorized to work in the United States.

Salary: $80,493–$100,600 per year, plus incentive bonus, stock options, and benefits.

Company

hirify.global is a growth-stage logistics technology company developing software to help shippers, brokers, warehouses, and carriers move freight more efficiently.

What you will do

• Own post-sales activities including customer onboarding, enablement, adoption, product demonstrations, and renewals.
• Identify, prioritize, and close upsell and cross-sell opportunities across new and existing accounts.
• Negotiate SaaS renewal terms and build account plans connecting customer priorities with value, benchmarking, and ROI data.
• Establish regular engagement through check-ins, QBRs, EBRs, and executive touchpoints focused on adoption and success metrics.
• Build multi-threaded relationships from daily users to senior executives and economic buyers.
• Surface customer needs, risks, and opportunities while partnering with billing, support, product, and other teams to resolve issues.

Requirements

• 5+ years of experience as an Account Manager or Customer Success Manager for SaaS products.
• 3+ years of experience working within SaaS and a proven customer-facing track record.
• Excellent English language skills required.
• Strong written and verbal communication, customer orientation, problem-solving, influence, and interpersonal intelligence.
• Ability to interpret data, understand technology, and generate customer and business insights.
• Current authorization to work full-time in the United States required; visa sponsorship is not available.

Nice to have

• Experience with CRM systems, preferably Salesforce.

Culture & Benefits

• Remote work within the USA with a globally distributed team.
• Competitive base salary and incentive bonus eligibility.
• Equity package and stock options.
• Unlimited PTO and sick days through Loadie Time Off.
• Medical, dental, vision insurance, and a 401(k) match.