Account Manager - Strategic Sales (SaaS)

Location: Remote, but candidates must be based in Mumbai, India. Region-aligned working hours are required based on customer coverage, and regular in-person customer meetings, including onsite visits, are expected.

Company

hirify.global is a cloud-based software testing platform serving more than 50,000 customers with manual and automated testing, visual regression, accessibility, test management, and AI-powered testing capabilities.

What you will do

• Own a portfolio of strategic customers and drive long-term retention, expansion, and net revenue growth.
• Identify upsell and cross-sell opportunities across usage, teams, and product lines using customer and business data.
• Build trusted relationships with engineering leaders, technical stakeholders, executive buyers, and other customer contacts.
• Strengthen account growth through regular customer engagement and in-person meetings, including onsite visits.
• Prepare customers for renewals by reinforcing value, outcomes, and ROI, while identifying and mitigating contraction risks.
• Coordinate internal teams and maintain Salesforce data quality for forecasting and decision-making.

Requirements

• 5–8 years of B2B SaaS experience, including 2–3 years in farming or Account Management.
• Demonstrated success with expansion, renewal, and net revenue retention targets.
• Recent experience in Account Management, farming, expansion, upsell, or cross-sell.
• Strong understanding of SaaS business models and experience engaging technical and executive-level stakeholders.
• Must be based in Mumbai, India and able to work in region-aligned time zones according to customer coverage.
• Bachelor’s degree required; an Engineering or Technology background is preferred.

Nice to have

• International sales or account management experience.
• Experience working in a fast-paced, self-directed startup environment.

Culture & Benefits

• Remote-first work environment with work-from-home flexibility.
• Remote-first allowance for home office setup, connectivity, accessories, coworking spaces, and wellbeing.
• Comprehensive medical insurance with INR 5,00,000 coverage for the employee, spouse, dependent children, and parents or parents-in-law.
• 25 days of annual paid leave, including annual and sick leave, plus public holidays and special life-event leave.
• Statutory gratuity benefits under the Payment of Gratuity Act, 1972.