IT Desk-side Technician (Microsoft Copilot)

Location: Toronto, Ontario, Canada; hybrid role

Salary: CAD 47,300–69,300 per year, plus potential discretionary variable incentive compensation.

Company

hirify.global operates in the insurance, financial, and fraternal services sectors.

What you will do

• Provide in-person and remote technical support for end-user devices, peripherals, software, and business applications.
• Image, install, diagnose, maintain, and upgrade PC equipment.
• Investigate complex hardware and application issues, identify trends, and implement preventative solutions.
• Support Microsoft Copilot adoption by troubleshooting issues, delivering training, and guiding employees on AI tools.
• Create reports and present metrics related to ticket management, workflows, assets, and cost control.
• Contribute to technology projects, upgrades, application testing, deployments, disaster recovery planning, and restoration exercises.

Requirements

• Postsecondary diploma or bachelor's degree in Computer Science, Information Technology, Computer Systems Technology, or a related technical field.
• 2–5 years of corporate end-user device support experience and demonstrable client-facing experience.
• Strong problem-solving, communication, customer service, time-management, and expectation-management skills.
• Strong experience with Microsoft products, Windows, Microsoft 365, remote support tools, email, printers, PC imaging, and network technologies.
• Experience with Exchange, Active Directory, file shares, Azure Portal, and Intune.
• General understanding of AI software, particularly Microsoft Copilot; knowledge of insurance, financial, or fraternal industries is expected.

Nice to have

• ITIL V3 Foundation certification.
• Microsoft 365 Certified Fundamentals (MS-900).
• Microsoft Certified: Azure Fundamentals (AZ-900).

Culture & Benefits

• Hybrid work environment with in-person and remote support responsibilities.
• Potential after-hours support and light travel may be required.
• Eligible employees may participate in a discretionary variable incentive plan based on individual and company performance.
• Commitment to equal opportunity, inclusion, diversity, and equity.
• Accessibility accommodations are available during the recruitment process.