IT Support Specialist

TL;DR

IT Support Specialist (Microsoft 365/Endpoint Management): Providing onsite Level 1 and Level 2 technical support for employees, devices, Microsoft 365 services, identity management, meeting room technology, and IT operations with an accent on troubleshooting, secure access, and reliable workplace technology. Focus on configuring endpoints, resolving complex user issues, supporting onboarding and offboarding, and maintaining security and compliance across the Ottawa headquarters.

Location: Ottawa headquarters, Canada; regular onsite presence is required.

Salary: CAD 51,000–68,000 per year, with potential bonus eligibility.

Company

hirify.global develops AI-powered financial risk intelligence software for finance and audit professionals.

What you will do

• Provide Level 1 and Level 2 support for hardware, software, SaaS applications, operating systems, peripherals, mobile devices, printers, and conferencing technology.
• Support Microsoft 365 applications, mailboxes, distribution groups, shared mailboxes, and collaboration tools.
• Provision and deprovision accounts, administer groups and roles, and support onboarding, offboarding, transfers, and access reviews.
• Configure and deploy laptops, desktops, and mobile devices while maintaining endpoint inventory, compliance, software deployment, and patch management.
• Maintain meeting room, Teams Rooms, audio/visual, office technology, asset lifecycle, and technical documentation.
• Support security awareness, endpoint protection, encryption, incident reporting, compliance activities, and IT improvement projects.

Requirements

• 1–2 years of experience in IT support, help desk, or desktop support.
• Experience supporting Microsoft 365 environments and multiple operating systems.
• Strong troubleshooting, problem-solving, prioritization, and customer service skills.
• Effective communication with technical and non-technical users, attention to detail, ownership, and collaboration.
• Ability to work regularly onsite at the Ottawa headquarters and move standard IT equipment.
• Ability to fulfill requirements for a full background check.

Culture & Benefits

• Culture centered on innovation, collaboration, integrity, accountability, and continuous learning.
• Competitive compensation and equity opportunities.
• Comprehensive health benefits and wellness programs.
• Professional development opportunities and flexible time off.
• Company-matched retirement plans and four company-wide digital detox days annually.