IT Support Administrator I

Location: Toronto, Canada; requires in-office support five days a week

Salary: CAD 63,000–83,000 per year

Company

Affirm develops transparent buy-now-pay-later financial products without hidden fees or compounding interest.

What you will do

• Plan, deploy, configure, and maintain internal systems, servers, desktops, devices, and enterprise IT assets.
• Provide remote and in-person end-user support and troubleshoot technical issues.
• Support the network infrastructure in the Toronto office.
• Monitor security threats and malware, and maintain endpoint and email security controls.
• Educate employees on IT policies and enforce compliance requirements.
• Manage Jira support tickets and requests.

Requirements

• Experience administering and supporting macOS, with flexibility to work across Windows, network devices, check scanners, and other technologies.
• Experience administering SaaS technologies and formal ticketing systems.
• Experience with machine and account provisioning and deprovisioning.
• Experience managing enterprise endpoint security, including disk encryption, OS firewalls, and device lockdown.
• Experience with email security tools for signed and encrypted communication.
• Experience with mobile device management technologies and the ability to solve problems quickly while maintaining clear documentation.

Nice to have

• Google Workspace administration experience.
• Apple Certified Associate or ACSP certification.
• Automation and scripting experience.
• AV systems and photo/video editing experience.
• Ability to explain complex technical concepts clearly and independently maintain office IT infrastructure.

Culture & Benefits

• Health coverage with premiums fully subsidized for employees and dependents.
• Flexible spending stipends for technology, food, lifestyle, and family-forming expenses.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan with discounted shares.
• Reasonable accommodations are available during the interview process.