Desktop Support Technician (Microsoft Intune)

Location: Markham, Ontario, Canada; hybrid with onsite work required 2–3 days per week. Occasional business travel, reliable transportation to multiple office locations, and participation in on-call and after-hours maintenance rotations are required. Applicants must be legally authorized to work in Canada.

Salary: CAD$85,500–CAD$104,500 per year, plus an annual bonus opportunity.

Company

hirify.global, part of Constellation Software, provides software products and enterprise technology services.

What you will do

• Provide advanced onsite and remote Tier 2/3 support for desktop, laptop, mobile device, application, and Microsoft 365 issues.
• Provision, configure, deploy, and manage Windows and macOS devices throughout their lifecycle.
• Administer Microsoft Intune, Apple Business Manager, Microsoft Entra ID, Autopilot, and endpoint configurations.
• Maintain device compliance, security policies, software deployments, asset processes, and vulnerability remediation.
• Manage tickets, meet service standards, document solutions, and implement long-term improvements for recurring issues.
• Collaborate with infrastructure, security, and application teams while mentoring junior support staff.

Requirements

• 5+ years of experience supporting enterprise desktop environments in a corporate IT organization.
• Strong experience administering and troubleshooting both Windows and macOS platforms.
• Experience supporting Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
• Experience with Microsoft Intune, Entra ID, Autopilot, endpoint management, hardware lifecycles, software deployments, and endpoint security.
• Knowledge of Active Directory, PowerShell, TCP/IP, DNS, DHCP, VPN, wireless networking, and IT service management practices.
• Legal authorization to work in Canada, onsite availability 2–3 days per week, occasional travel, and on-call participation.

Nice to have

• Experience with Microsoft Defender, Conditional Access, automation, scripting, and process improvement.
• Microsoft Modern Desktop Administrator, Microsoft Endpoint Administrator, CompTIA A+, Network+, or equivalent certification.

Culture & Benefits

• Comprehensive benefits package.
• Professional development opportunities.
• Work with modern enterprise technologies in a collaborative, growth-oriented environment.
• Inclusive workplace with a commitment to diversity and equal opportunity.